How can we help?

Frequently asked questions

Why can’t I hear a pronunciation?

Make sure your media volume is turned up and Silent Mode is not preventing playback. Sereno will use device speech when a recorded pronunciation is unavailable.

Where is my study progress stored?

Your study progress is stored locally on your device. If you choose to create an account, it may also be synchronized securely so it can follow you across devices.

How do I use a flashcard?

Tap the card to reveal the definition, illustration, and memory sentence. Swipe from right to left for Got it, or from left to right for Again. You can grade from either side of the card.

How does the daily streak work?

Your streak advances when you mark a flashcard Got it or answer a quiz question correctly on a new day.

How do I delete my account?

In Sereno, open Profile, scroll to Cloud account, and choose Delete account. After you confirm, your account and synchronized learning data are permanently deleted. Learning data already stored on that device remains until you reset it or remove the app.

Response times

We aim to respond to support messages within three business days.